i. When short quotations (less than 40 words) are taken from the source, these can be incorporated in the text but enclosed by double quotation marks. Example:
According to Emory (1985, p. 115), even when the research design is ideal, “there is always a question about whether the results are true.”
ii. When long quotations are taken from a source (more than 40 words), display the quotations in a free-standing block of typewritten lines but without the quotation marks. Start the quotation block on a new line, indented five spaces from the left margin. Type double-spaced lines. If the quotation takes more than one paragraph, then start the new sentence of the new paragraph indented five spaces from the new left margin.
[Note: (i) Materials quoted must follow the wording, spelling, and interior punctuation of the original source, even if the source is incorrect. Students must make sure to check the typed copy with the original source to ensure no discrepancy exists. (ii) For quotations, write the authors’ names, year and page number of the source.]
Example of a long quotation:
In summarizing the research finding on the roles of ISO consultants, Salleh Yahya (2003) states that:
In the old ISO 9000 quality assurance systems, consultants often act as knowledge brokers who transfer their codified knowledge of ISO 9000 technical requirements and implementation, which is learnt through the precise ISO 9000 codebook, to the client’s organization. They also function as informers or advisers of best practices and ‘know-how’ in ISO implementation to their clients. (p. 162)
According to Emory (1985, p. 115), even when the research design is ideal, “there is always a question about whether the results are true.”
ii. When long quotations are taken from a source (more than 40 words), display the quotations in a free-standing block of typewritten lines but without the quotation marks. Start the quotation block on a new line, indented five spaces from the left margin. Type double-spaced lines. If the quotation takes more than one paragraph, then start the new sentence of the new paragraph indented five spaces from the new left margin.
[Note: (i) Materials quoted must follow the wording, spelling, and interior punctuation of the original source, even if the source is incorrect. Students must make sure to check the typed copy with the original source to ensure no discrepancy exists. (ii) For quotations, write the authors’ names, year and page number of the source.]
Example of a long quotation:
In summarizing the research finding on the roles of ISO consultants, Salleh Yahya (2003) states that:
In the old ISO 9000 quality assurance systems, consultants often act as knowledge brokers who transfer their codified knowledge of ISO 9000 technical requirements and implementation, which is learnt through the precise ISO 9000 codebook, to the client’s organization. They also function as informers or advisers of best practices and ‘know-how’ in ISO implementation to their clients. (p. 162)
